The Business IT Support Tech would be part of the business customer service group. The group as a whole is responsible for voice and data service trouble shooting and business customer service. The ultimate goal is to provide “White Glove” treatment to our business customer base. This position would rely on the ability to maintain a solid relationship with our business customer base and work with business owners and consultants to help manage business customer networks. This group would also be responsible for carrying out our outsourced IT service.
This position would be responsible for:
- Business customer service
- Business Network review and trouble shooting
- Voice and data services trouble shooting
- Network consulting both LAN and WAN
- Hardware recommendations, implementation and maintenance
- Networking skills in IP based networks
- Cisco router configuration and management
- Voice service offerings both TDM and IP based
- Excellent communication skills
- Ability to be Professional while performing on site network installation and repair work
We request your initial contact be via e-mail. Please send cover letter/resume.