We’re here to help

Our Hood River office is closed to the public. We have a customer pick up and drop off system outside our monitored office doors. In person visits are available by appointment by calling our main line at (541) 386-8300.

Main Office
Phone: (541) 386-8300
Fax: (541) 386-9223 Monday-Friday 8am to 5pm.

Physical Address
616 Industrial Street, Suite 401 Hood River OR 97031

Mailing Address
PO Box 1107 Hood River, OR 97031

Residential Support
Phone: (541) 386-8300 ext. 300 Monday-Friday 8am to 7pm Saturday/ Sunday 9am to 6pm

Residential Sales
Phone: (541) 436-0223

Business Sales
Phone: (541) 436-0246 Business Support
Phone: (541) 386-8300 ext. 306

Outage Information

OUTAGE 7.13.2022 FOSSIL OREGON: Technician arrived and found the UPS to our switch died. It has been replaced and customers are now back in service. You may need to restart your equipment to refresh your IP address.

If you are experiencing a service issue or trouble, please contact Technical Support  541.386.8300 Extension 300 or email us at

This section is manually updated during business hours only and may not reflect current status in real time.

Send a message to Technical Support:

The contact form below will be answered promptly within 24 hours, but if you need faster assistance please don’t hesitate to call.

Please use physical service address, not mailing address.
If you do not have your account number or Circuit ID please make sure the name and address you entered above, matches the name and service address on file with your GorgeNet account.
Many problems are solved by rebooting your system. To reboot your system: Turn OFF your computer, router and Modem. Turn ON only your modem. Wait until the modem is completely restarted before the next step. This may take up to two minutes. Turn on your router. Wait until router completely restarts. This also can take up to two minutes. Turn on your comput

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