Customer Support

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Primary Responsibilities

  • Provide Customer Support to end-users via telephone and email
  • Create web based trouble tickets with an emphasis on quality and efficiency
  • Managing inbound / outbound calls promptly and professionally
  • Work collectively with the Support team to reach various department goals
  • Assist customers with the initial setup of Wireless, DSL, VoIP, and other services
  • Take payments over the phone and assist with clarifying billing statements
  • Troubleshoot connectivity issues related to broadband, dial-up, and email
  • Reply to all email questions sent to support@gorge.net
  • Support various internet-related software such as Microsoft Outlook and IE
  • Configure and test broadband equipment (i.e. DSL Modems, Wireless Routers)
  • Refer major computer hardware or software issues to Manufacturers for service

The ideal Support Agent should also possess the following skills:

  • Able to work as a team member in a fast-paced call center environment
  • Capable of working independently and collectively to meet deadlines
  • Able to promptly answer Support-related calls and emails
  • Self motivated, detail-oriented and organized
  • Experience troubleshooting computer hardware and software issues
  • Proficient in Internet applications such as email clients and web browsers
  • Excellent communication, interpersonal, and organizational skills
  • Must be able to work flexible hours as well as weekends
  • Typing proficiency of 40-60 wpm

To Apply
We request your initial contact be via e-mail at jobs@gorge.net

Please send cover letter/resume. We will contact you within 2 weeks if we are interested in setting up a meeting. We will keep your application/resume on file for 6 months. Should an appropriate position become available during that time, you will be contacted.