Mobile App Tour
Anything an eero user needs to do can be done through the eero app. Below are the two general starting points, the Dashboard and the App Menu.
The eero Dashboard is the starting point when opening the app. From here, users can choose what they’d like to check, manage, and troubleshoot on their eero network.
From the App Menu, eero users can navigate to many of the features including guest networks, Family Profiles, settings, and eero Plus.
Checking the network status
At the top of the Dashboard, users are able to check the status of their network. This message will inform them whether their network is healthy, experiencing an issue with any eeros, or offline.
This status means that everything on the network is looking good. All the eeros at the bottom of the dashboard will be highlighted in green.
If the network has recently been updated, restarted, or a change has been made, the network will display that it is connecting to the internet. During this time, features such as connected device information and running a speed test are unavailable.
If a user sees the message to check a specific eero on their network or multiple eeros, their network is still online but the eeros mentioned/highlighted in red need attention. The issue can be that they are out of range, unplugged from power, or potentially experiencing a technical issue.
When the status shows that the network can’t reach the internet, it means that the gateway eero is unable to get online. In this scenario, users should ensure their eero is correctly connected to the modem and/or powered on. At this time, the user should also check to see whether or not there is a network outage.
eero status states
At the bottom of the dashboard, users can view and access their network speed test results. To launch the Internet Details screen, the user will need to tap on the speed test section. Once open, users can run speed tests to check their download and upload speeds.
If an eero network is offline, it won’t be possible to run a speed test. A user can still view the results of their past 30 tests, but everything else will be greyed out and unavailble until the network is able to return online.
Managing your eeros
From the eero app, users can manage their eeros. This includes checking their status, restarting individual eeros, changing the LED state, and removal.
Accessing your eeros
There are two ways to access the eeros on a network:
- By tapping on the number of eeros featured in the dashboard
- By tapping on the individual eeros found on the dashboard
- The dashboard can only show a maximum of six (6) eeros
Through the app, users can access information on their eero, as well as take certain actions such as managing the LED/nightlight and restarting or removing their eero.
This section represents the online status of the eero or eero Beacon.
The connection type that an eero has to the network. Wireless eeros also have a health status represented by five (5) bars.
This will be the name given to the eero based on its location in the home. The name can be changed at anytime by tapping into the next page.
From here, the user can toggle their eero’s LED on/off.
eero Beacon only — From here, the user can decide on the nightlight setting for each Beacon on the network.
The device’s current IP address.
eero OS Version
The version of the eero software currently on the eero.
All the details on the eero, including model name and number, serial number, and the Ethernet port MAC addresses.
Used to restart an individual eero as long as the eero is online.
Used to remove an individual eero. Removing the gateway eero will delete the entire network.
Managing your devices
The eero app is designed to easily manage and view all the connected devices on a network. In order for a device to join a network, it will need be added using the WiFi credentials or via an Ethernet cord.
Accessing your devices
From the dashboard, there are two ways to access the devices on a network:
- Through the connected devices button. It will be labeled with the number of devices on a network.
- By tapping on one of the recently connected top devices on the network.
Overview of Devices
If a user wants to view the details of a specific device, they can tap on the device they’d like to view and will find the following information:
The name given to the device. By default, this will be null.
If the device is connected to any Family Profile, it will be displayed here. The user can also change the profile by tapping into the menu.
When a device is connected to the network, it will display the type of connection (wireless/wired), the quality of that connection, as well as what frequency it is on (2.4/5GHz). Wired devices will be identified as such.
This is the eero that the device is currently connected to.
Here the user can see the real-time data usage of the device.
This is the manufacturer of the device. Depending on the chip used, it can sometimes display a company different from the actual device
This is the name given to the device.
The IP address given to the device.
The MAC address of the device.
Block From Network
If a device is unrecognized, the user has the ability to block it from the network.
Using a guest network
A guest network is a great way to let users share their network with their guests in their home. The guest network will allow guest devices to connect to the internet, while keeping them securely isolated from the main network.
To change the settings of the guest network, tap on Guest Access from the app menu.
Managing a guest network
This toggle turns the guest network on/off.
This is the network that guests will join. By default, it will take the name of the main network and add Guest to the end. However, the guest network name can be edited to anything.
This is the password a guest will need to use to access the guest network. By default, it will be something random, but just like with the network name, it can be edited to anything.
If the guest has a device that supports it, they can scan the unique QR code to automatically join your network.
Share Guest Network
A user can also easily share their network with their guests by tapping the Share Guest Network button. This will prompt them to share the network information via text, email, etc.
The guest network will only be available as long as the toggle is enabled. If the toggle is turned off, or the network name or password is changed, any connected guests will immediately lose connection to the network.
From the Network Settings screen, a users will be able to see all current network configurations, and make direct changes to them as desired.
Below is walk-through of navigating this page.
Network Settings page
This is the SSID (name) of the user’s main network. They can change it by tapping through.
This the password for the user’s main network. They can change it by tapping through.
Security & Privacy
From here, the user can sign up for eero Plus. If eero Plus is enabled on ther user’s network, they can tap through to turn on the networkwide security settings such as Advanced Security and Ad-Blocking.
External IP address
This is the gateway eero’s WAN IP address.
Gateway eero IP address
This is the gateway eero’s LAN IP address.
From here, the user can see if their network software is up-to-date or if there is an update available.
- Up-to-date: The eero network has the most recent version of the eero OS
- Update available: The eero network can be updated by a user initiated update (or automatically overnight)
The timezone that the network is using for all user settings, including Family Profiles.
Various advanced settings to customize the network experience (see next section).
Advanced Settings page
If a user would like to further customize their eero network, they can do so through the Advanced Settings screen.
From here, the user can configure their internet connection type:
- ISP (default): The IP address, subnet mask, and router IP address will all be set by the ISP.
- Static IP: The IP address, subnet mask, and router IP address are selected by the user.
This is where the Domain Name Servers (DNS) can be configured and are used for translating domain names, such as facebook.com, into IP addresses so they can be reached. Users can either use the one distributed by their ISP or choose a custom one (such as Google DNS or OpenDNS). When eero Plus is enabled, a user won’t be able to change their DNS as they need to use eero Plus’s specific hardcoded DNS.
DHCP & NAT
This is how the network assigns the IP addresses for your connected devices. The user has three options:
- Automatic (recommended): eero automatically chooses the best settings for the network.
- Custom: The user sets a custom IP address range for their network. This is typically for those with complex networks. The user will need set the following settings:
- IP Address Prefix: The user can choose between three IP address prefixes: 192.168.0.0; 10.0.0.0; 172.16.0.0
- Lease Range: Once a prefix has been set, the user will need to set each of the following:
- Subnet IP: This is the range from which client IP addresses should be allocated
- Subnet mask: Separates IP addresses into network and client portions
- Starting IP: the first IP address in the range
- Ending IP: the last IP in the range
Working example: The following is an example of how a user would create a custom DCHP:
For this example, the user will be using an IP address prefix of 192.168.0.0
1. Select IP address prefix
The user will select the IP address prefix of 192.168.0.0
2. Set the Subnet IP
Should be 192.168.1.0 for our example. To make any changes, tap on the last digits of the subnet.
3. Set the Subnet mask
Our example would be 255.255.255.0. This means only devices starting with 192.168.1.x can communicate with other devices starting with 192.168.1.x
4. Set the Starting IP
Since the gateway address is 192.168.1.1, this must be 192.168.1.2 or higher
5. Set the Ending IP
Since 192.168.1.255 is the broadcast address, this must be 192.168.1.254 or lower
DHCP & NAT (cont.)
- 3. Bridge: In bridge mode, the upstream router will provide all the network settings. While eero routers will continue to work as a mesh, many advanced features will not be available to the user.
Reservations & Port Forwarding
Users can use IP reservations to allow them to keep the same IP address for a particular device. This means the device will always have the same IP address.
Users also have the option to setup port forwards, which is helpful when a device or application requires direct connections to other devices or services on the Internet..
To create an IP Reservation:
- Tap on Add a reservation
- Select a device from the list (ex: John’s iPhone)
- Tap on the IP address and edit
- Tap save in the upper right corner
To create Port Forward:
Once an IP reservation has been created, the user can set a port forward.
- Tap on Add a reservation
- Select a device from the list (ex: John’s iPhone)
- Tap on Open a port
- Name the port
- Use the external/internal ports as assigned by the manufacturer (for advanced users, they may already have ports of their own.)
- Select the protocol provided by the manufacturer
- Tap Save in the upper right corner
Universal Plug and Play (UPnP) is a way to allow devices like game consoles and media centers to to open ports to the internet automatically. This can be enabled by switching the toggle to on.
Restart and Delete network
If a user would like to restart their network (for example, they feel their network is being slow), they can do so through the app as long as they have an active internet connection.
If a user would like to delete their entire network, including all settings and remove all eeros from their network, they can do so by following the network deletion steps.
In order to use the eero app, a user will need to have an account. This contains all the information including their name, phone number, and email. All of this information is used to identify the network, as well as allow the user to log into their account and access their network.
From the Account screen, users can also manage their eero Plus membership. This includes signing up, canceling, and reactivating their account.